by Morey Stettner

The Manager's Survival Guide

Table of Contents

Preface (download as a pdf file)

Chapter 1. Heeding Warning Signs
Planning for Worst Case
Battling the Three D’s
Setting Fair Expectations
The Fake Problem/Real Problem Divide
Three Clues That Trouble’s Brewing
When the Ethical Line Blurs
Manager’s Checklist for Chapter 1
Download pdf file of Chapter 1

Chapter 2. Profile of a Problem: The Six Stages
Stage 1: The Kindling Fire
Stage 2: The Close Brush with Doom
Stage 3: Multiple Outbreaks
Stage 4: Blaming, Denying, and Sniping<
Stage 5: Acknowledging the Scope<
Stage 6: Mobilizing Action
Manager’s Checklist for Chapter 2<

Chapter 3. Jumping from Problem to Solution
Four Steps to the Promised Land
Acting vs. Stewing
Seeking Wise Counsel
Generating Group Buy-In
Manager’s Checklist for Chapter 3

Chapter 4. Preventing Misunderstandings
Listening to Learn
Where’s Your Receipt?
Culprits of the Mind
“Testing 1-2-3, ... Testing”
Learn How to “Groda”
Rushing into Trouble
Avoiding Body Language Traps
Manager’s Checklist for Chapter 4

Chapter 5. Calibrating Your Response
Flipping the Emotional Light Switch
Taking Stock: The Need for Perspective
Getting Past Grudges
The Power of Negative Thinking
Following de Gaulle’s Rules
Discipline That Sinks In
Manager’s Checklist for Chapter 5

Chapter 6. Solving the Seven Biggest On-the-Job Conflicts
1. “There’s Not Enough Time!”
2. “This Is Spiraling out of Control!”
3. “I Don’t Trust You!”
4. “You Broke Your Promise!”
5. “I’ll Win This Battle!”
6. “How Dare You Say That?!”
7. “I Know Better than You!”
Manager’s Checklist for Chapter 6

Chapter 7. Thinking Like a Scientist
Accepting the Problem
Writing a Problem Summary
Labeling the Cause
No BMWs Allowed Here
Analyze This—Then Judge It
Manager’s Checklist for Chapter 7

Chapter 8. Problem-Solvers vs. Problem-Creators
Four Problem-Creation Traps
Managing Your Mouth
Difficult? Or Just Different?
Learning Your Lesson
Seeing the Future
Good News, Bad News
Manager’s Checklist for Chapter 8

Chapter 9. Combating the Threat of Change
Three Myths of Managing Change
Looking Ahead in Increments
When Projections Go Awry
Celebrating Small Wins
Surviving Upheaval at the Top
Transforming Resistance to Acceptance
Manager’s Checklist for Chapter 9

Chapter 10. Motivating Employees Against All Odds
Stepping Back from the Fray
Winning Over Lower-Level Workers
Cheering from a Distance
Salvaging Post-Layoff Morale
Battling a More Powerful Rival
Giving Feedback That Pays Off
Manager’s Checklist for Chapter 10

Chapter 11. Mapping a Problem-Prevention Plan
Selecting “Solution Czars”
Charles Schwab’s Secret
Talking a Good Game
Planning to Fail
Skirting Three Traps
Sprinting to the Finish Line
Manager’s Checklist for Chapter 11

ISBN for this title: 0-07-139132-0

About the Author

Morey Stettner is a writer and communication-skills consultant in Portsmouth, NH. He’s the author of another popular Briefcase Book, Skills for New Managers (McGraw-Hill, 2000), as well as The Art of Winning Conversation (Prentice Hall, 1995). A dynamic speaker and seminar leader, he has led hundreds of training programs across the United States on topics such as sales skills, public speaking, and effective listening. He graduated magna cum laude from Brown University.

I like this book! Take me to to order a copy.

If you are a college instructor and would like to see an examination copy, please contact your McGraw-Hill sales rep. If you're not sure who your rep is, click here for the McGraw-Hill rep locator site.

Briefcase Books

Return to Briefcase Books Page