by Greg Brue

Six Sigma for Managers

Over 60,000 copies sold

Table of Contents

Preface (download as a pdf file)

Chapter 1. What Is Six Sigma?
Six Sigma Defined and Explained
Essentials of the Six Sigma Methodology
Focus on Engaging People and Changing Processes
Not Just Statistics, but Cultural Changes
Six Sigma Applied
What Six Sigma Is Not
Manager's Checklist for Chapter 1
Download pdf file of Chapter 1

Chapter 2. Why Do Six Sigma?
Customer Satisfaction
Impact on Employees
Competitive Advantages
Are You and Your Company Ready?
The Correlation Between Quality and Cost
Manager's Checklist for Chapter 2

Chapter 3. Setting Business Metrics
A Little Statistics
Criteria for Business Metrics
What Is the Cost of Poor Quality?
Financial Linkage of Metrics and Results
Keeping Your Process Capability
Manager's Checklist for Chapter 3

Chapter 4. Implementing Six Sigma
Getting Started: The Do